Privacy Policy
Protecting your privacy is a priority for tileas.com. We are committed to processing your personal data in a transparent and responsible way, in full compliance with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and all applicable legislation.
1. What are personal data?
Personal data means any information relating to an identified or identifiable natural person, regardless of its format. Examples include: name, email, address, phone number, electronic identifiers, payment information, purchase history, preferences and other related information.
2. Data Controller
The personal data collected through tileas.com are processed under the responsibility of Andreia R. dos Santos, with registered offices at Av. Pe. António Pereira de Almeida, N.º 45 - 1.º Esq., 2920-590 Sesimbra. For any matter related to the processing of personal data, you may contact us via email at hello@tileas.com.
3. What data do we collect and for what purpose?
Personal data are collected solely for specific, explicit and legitimate purposes and are only retained for as long as necessary. We use your data for:
• Processing and shipping orders
• Billing and compliance with legal obligations
• Communication with customers and clarification of queries
• Customer support and management of service requests
• Managing user accounts
• Sending marketing and promotional communications (with prior consent)
• Conducting satisfaction surveys
• Statistical analysis to improve our services
• Fraud prevention and security
• Handling complaints
We do not request or process sensitive personal data, such as political, religious or philosophical beliefs, health data, sexual orientation, or racial/ethnic origin.
4. Legal basis for processing
Your personal data are processed based on one of the following legal grounds:
• Performance of a contract (order processing, delivery, billing)
• Compliance with legal and regulatory obligations
• Your explicit consent
• Legitimate interest of the controller
5. Sharing of personal data
Your data will not be sold or shared with third parties without your prior consent.
However, your data may be shared with strictly necessary third parties, such as:
• Shipping and logistics companies
• Payment processing services
• Accounting or invoicing services
• Technological service providers
Any third party that processes your data will do so only for authorised purposes and in compliance with applicable law.
6. Data security
Tileas implements appropriate technical and organisational measures to ensure the protection of your personal data against loss, misuse, unauthorised access, alteration or destruction.
However, the user acknowledges that no transmission of information over the internet is completely secure.
7. Data retention period
Personal data are retained only for as long as necessary to:
• Fulfil the purposes for which they were collected
• Comply with legal and tax obligations
• Ensure the exercise of contractual rights and duties
Once the retention period expires, data will be securely deleted or anonymised.
8. Marketing and communications
Newsletters, campaigns, promotional messages and marketing communications will only be sent if you have provided prior consent.
You may unsubscribe at any time through:
• the “unsubscribe” link included in every communication
• or by contacting us at: hello@tileas.com
9. Data subject rights
Under the GDPR, you may exercise your rights at any time, including:
• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to object
• Right to data portability
• Right to withdraw consent
Requests may be submitted via email to: hello@tileas.com
10. Complaints
You have the right to lodge a complaint with the competent supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
Website: www.cnpd.pt
11. Changes to this Privacy Policy
This Privacy Policy may be updated whenever necessary. Updated versions will always be published on this website.
12. Cookies
This website uses cookies that track user registration and that persist for a limited period of time, without matching data with specific records. Please see the cookies policy. In accordance with the law, the data subject has the right to lodge a complaint with the National Data Protection Commission or another supervisory authority designated by the applicable legal framework.
Cookies are small text files that the internet browser stores on your computer/mobile device when you visit a website. This helps the website recognize your device the next time you visit, allowing for more efficient navigation and avoiding the need to repeatedly enter the same information.
The cookies used do not collect information that identifies the user. Cookies collect generic information related to your preferences, such as how users arrive at and use the website, or the region/country through which they access it, etc.
All browsers allow users to accept, refuse, or delete cookies.
By refusing the use of cookies, you may prevent some web services from functioning properly, which may affect your browsing experience on this website.
13. Acceptance
By using this website, placing an order or subscribing to communications, you declare that you have read, understood and accepted this Privacy Policy.