Shipping & Delivery

Shipping

After payment confirmation, the order is processed within 2 to 5 business days, and we will proceed with shipping via CTT or DPD, for both national and international orders.

After dispatch, the estimated delivery times are normally:

· Mainland Portugal: 1–3 business days
· Madeira: 3–5 business days
· Azores: 3–8 business days
· International: 3–10 business days

All orders shipped outside the European Union may be subject to customs inspection and the application of customs duties or tariffs. Any customs fees, tariffs, or import taxes are the sole responsibility of the customer.

Shipping costs

· Portugal: free
· European Union: free
· Outside the European Union: free

Order Tracking

You can track your order on the CTT website using a tracking code that will be sent to you by email or SMS after the order has been dispatched.

If the order is returned due to reasons attributable to the customer, reshipping will only be carried out after payment of the shipping costs.

Packaging

All products are packed and prepared to ensure they arrive at the delivery address in perfect condition, always with customer satisfaction in mind.

If the package is found to be tampered with, opened, or in poor condition, the customer must refuse delivery and contact Tileas by email within 24 hours from delivery of the order.

Order Receipt

We recommend that all delivered orders be checked and verified, and that the customer reviews the condition of the packaging when signing the delivery record. The verification of the product is considered completed once the record is signed. If any nonconformity is detected, please contact Tileas.

Order Content Error

Upon receiving the order, the customer must inform us via email or telephone of any complaint regarding product nonconformity, indicating the product reference, invoice number, and the reason for dissatisfaction.

Any claim of nonconformity must be made within a maximum of 24 hours from delivery of the order.

Complaints that do not comply with the rules and deadlines mentioned above will not be accepted.

Shipping and delivery delays

We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, ownership and risk of loss pass to you.